Questions it can answer
- Is this chatbot helping or hurting?
- What kinds of tasks can we automate?
- What else can we add to the chatbot experience?
What is a chatbot feedback survey?
Chatbot feedback surveys collect data around opinions of users' interactions with chatbots. This survey should be delivered after a user has interacted with a chatbot to evaluate how successful the conversation was and identify areas to improve the experience.
Advantages
- Understand chatbot experience
- See if customers want a chatbot
- See if chat bot experience is as expected
Limitations
- As with any survey, survey-fatigue
- Response rates might be low
- Timing of delivery could be cumbersome