“Their support team is also top-notch, consistently responsive and quick to address any questions I have.”
ROMid-Market User, From G2
Support & success
Meet the people behind your Great Question experience
Research is detailed work, and the tools you use for it shouldn't leave you guessing. There are real people behind Great Question, which is why they're easy to reach when you're stuck. The Great Question customer-facing teams are proud to support you.
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We're proud of the support and strategy we provide every day.
Covering all timezones, we're available around the clock.
96%
CSAT
19min
Median first response
1h
Resolution time
9
Humans ready to help
100%
Tickets reviewed by us
The team
The faces behind every conversation.
We're proud to support you.
Tucker
Director of Revenue
Emily
Manager, Customer Success & Support
Gina
Customer Support Lead
Katie
Customer Success Manager, Enterprise
Zach
Customer Success Manager
Billy
Customer Support Engineer
Jiro
Customer Support Representative
Edjay
Customer Support Representative
Stephen
Customer Support Representative
Wall of Love
Straight from our customers
Pulled from G2, NPS, and support threads.
“Jiro was attentive and jumped on a few calls with me to help me resolve the issue. Thank you!”
DSDesign Systems Lead, Feedback on our support
“Very quick responses to any issues or questions that come up.”
UXMid-Market User, From G2
“And when something does go wrong, the GQ customer support is super quick to respond.”
UXFinancial Services User, From G2
Proof Read stories from happy customers
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Canva
How Canva builds user-centricity securely & at scale with Great Question.
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