Author
Megan Johnson
UXR Valuation
✓ Two calculations that tie research to the bottom line
Demonstrating the ROI & impact of UX research with Claudia Natasia
Learn how to measure the impact of your UX research by reading this webinar recap
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Panel Management
✓ Seven habits that keep a research panel healthy
7 tips to manage your customer research panel
You've built a customer research panel. Here are 7 tips to manage it well: knowing your tool, recruiting continuously, a researcher's voice, scaling slowly, fresh records, feedback, and data.
Interview Transcription
✓ the fastest transcript is one you never have to make
How to transcribe an interview: methods and examples
Four ways to transcribe an interview, when to use each transcription style, how to format and anonymize a transcript, and how to skip manual transcription with AI.
Customer Loyalty
✓ the score is the start, the “why” is the work
Net Promoter Score (NPS): how to measure and improve customer loyalty
Net Promoter Score (NPS) measures how likely customers are to recommend you. Learn how to calculate NPS, what counts as a good score, and how to improve it.
Customer Research Panels
✓ Turn your existing customers into willing participants
5 recruitment methods for your customer research panel
When carrying out customer research, the first step is to recruit respondents for your panel. Here are five recruitment methods you can use to recruit customers
ReadPanel Management Tools
✓ Five features and four factors to weigh before you buy
How to choose the perfect panel management software tool
Choosing the perfect panel management tool for your research recruitment can be difficult. Check out this guide to help you choose the right tool.
Research templates
✓ so every team can run the study, not just researchers
Webinar Recap: Democratizing Research with Templates
Democratizing customer research is easier with interview and survey templates. Read the webinar recap to learn more.