Author
Megan Johnson
Demonstrating the ROI & impact of UX research with Claudia Natasia
Claudia Natasia on how to measure the ROI of UX research, the two calculations to know, and how to show research impact across your organization.
Read7 tips to manage your customer research panel
You've built a customer research panel. Here are 7 tips to manage it well: knowing your tool, recruiting continuously, a researcher's voice, scaling slowly, fresh records, feedback, and data.
How to transcribe an interview: methods and examples
Four ways to transcribe an interview, when to use each transcription style, how to format and anonymize a transcript, and how to skip manual transcription with AI.
Net Promoter Score (NPS): how to measure and improve customer loyalty
Net Promoter Score (NPS) measures how likely customers are to recommend you. Learn how to calculate NPS, what counts as a good score, and how to improve it.
5 recruitment methods for your customer research panel
When carrying out customer research, the first step is to recruit respondents for your panel. Here are five recruitment methods you can use to recruit customers
ReadBest panel management software in 2026: 7 tools compared
7 panel management software tools compared for 2026: panel ownership, contact limits, incentives, study types and pricing, plus the criteria to choose by.
Webinar Recap: Democratizing Research with Templates
Democratizing customer research is easier with interview and survey templates. Read the webinar recap to learn more.