Questions it can answer
- Do people like the software?
- What else should be improved with the software?
- What issues are coming up?
What is a software feedback survey?
A software feedback survey asks users of the software for their opinions. Users should be presented with the survey either during or after using the software. The survey measures how satisfied users are and collects information about any issues.
Advantages
- Provide focus for improvements
- Easy to track results over time
- Can uncover unknown challenges
Limitations
- Might uncover problems you were completely unaware of, requiring more investigation
- Survey fatigue
- Sampling errors/size gaps