Security
Subprocessors
Great Question leverages the following subprocessors for data processing.
Subprocessor | Business name | Purpose | Data | Data centers | Retention policy |
|---|---|---|---|---|---|
| Adobe | Adobe Inc. | Extract PDF's content | PDF File uploads | AWS | Stored in perpetuity for analytics purposes. |
| Algolia | Algolia, Inc | Search Infrastructure: candidate name for interviews, Previous research data. | candidate name for interviews, Previous research data. | AWS - SF | Stored as per account level data retention polices. |
| AWS | Amazon Web Services, Inc. | IaaS Provider: File storage (S3) + RDS | Database service. Image and file uploads including CSV imports | AWS-US-WEST-1 | Stored in perpetuity for analytics purposes. |
| Daily | Daily | Video recording and screensharing | Candidate video recordings | AWS | Data stored for duration of account or as per account level data retention policies. |
| Datadog | Datadog, Inc | Monitoring and Logging | No PII - explicitly scrubbed. | AWS: Virginia | See details here: https://docs.datadoghq.com/developers/guide/data-collection-resolution-retention/ |
| Deepgram | Deepgram | Transcription | Audio | AWS | |
| GA | Google Analytics (aka Google) | Website traffic analytics | PII including IP address anonymized. | Google cloud platform | Stored in perpetuity for financial records |
| Genway | Genway | AI moderated interviews integration partner | Participant names, email addresses, interview responses, audio/video recordings (if enabled) | Frankfurt, Germany | Formal retention and disposal procedures in place to guide the secure retention and disposal of company and customer data |
| Google (Gemini API) | Google LLC | AI embeddings provider (Ask AI transcript semantic search + transcript chunk indexing) | Transcript text and Ask AI user-entered query text (may include PII) | Google-managed global infrastructure | Google retains submitted prompts/inputs and outputs for up to 55 days for abuse monitoring (per Gemini API logs/usage policies) |
| Hubspot | Hubspot, Inc. | Sales tooling | Prospect contact information. | AWS | Stored for duration of relationship with potential customers. |
| Mixpanel | Mixpanel, Inc | Data analytics | Account user data. | Google Cloud: US Central 1, Council Bluffs, Iowa | Stored in perpetuity for analytics purposes. |
| Mux | Mux, Inc. | Video transcoding and hosting | Video assets | Google Cloud | Stored as per account level data retention polices or for duration of subscription. |
| Nylas | Nylas Inc. | Google Integration incl Email and Calendar: candidate name, email and email content. Access tokens for Gmail and Microsoft integrations. | candidate name, email and email content. Access tokens for Gmail and Microsoft integrations. | AWS | Stored for lifetime of account. |
| Open AI | OpenAI | Machine learning LLM provider | Anonymized and pseudonymized transcript and survey data. | Azure | |
| Recall | Hyperdocs Inc | Video call bots | Video call stream | N/A | |
| Segment | Segment.io, Inc. | Data and analytics pipeline | events and emails data - Account user data. | AWS | Stored in perputity for perpetuity purposes. |
| SendGrid | Twillio | Email sending provider | Name, email, email content | AWS | Maximum of 37 days |
| Sentry | Functional Software, Inc. dba Sentry | Exception handling and logging | Stores contextual error data (user id, email). All other PII scrubbed | Google Cloud Platform | Stored for 90 days. |
| Stripe | Stripe, Inc | Payment processing. | payment information and history. | AWS | Stored in perpetuity for financial records |
| Tremendous | Tremendous | Processing Incentives | Customer name and email | AWS | Stored in perpetuity for financial records |
| User Interviews | User Interviews | Participant recruitment services | Study criteria, screener responses, participant contact info | AWS (US) | See details here: https://trust.userinterviews.com/ |
| Vero | Vero Holdings Pty Ltd. | Email sending provider | candidate name, email and email content | AWS: us-east-1 (Virgina) | Data processed instantly and stored for duration of account. |
| Vitally | Vitally, Inc. | Customer Success platform | User demographics and behavioral data | AWS | Stored for duration of relationship with customers. |